Privacy policy

Privacy Policy

Last Updated: 21 July 2026

1. About Us

This Privacy Policy explains how Astrun Ltd, trading as ZNEX ("we", "our", "us"), collects, uses, stores and protects your personal information when you visit www.znex.co.uk, create an account, make an enquiry, purchase products, or otherwise interact with us.

Astrun Ltd is registered in England and Wales.

Company Registration Number: 17244941

Registered Office:

Britannia House
Suite 24, Block 4
Brignell Road
Middlesbrough
TS2 1PS
United Kingdom

Email: sales@znex.co.uk

Telephone: +44 (0)161 300 1993

For the purposes of the UK General Data Protection Regulation (UK GDPR), Astrun Ltd is the Data Controller responsible for your personal information.

2. Who This Policy Applies To

This Privacy Policy applies to:

Visitors to our website
Customers
Trade account applicants
Distributors and resellers
Suppliers
Individuals who contact us

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following information.

Identity Information

Full name
Company name
Job title

Contact Information

Business address
Delivery address
Billing address
Email address
Telephone number

Account Information

Username
Encrypted password
Account preferences
Trade account information

Transaction Information

Orders placed
Products purchased
Delivery information
Returns
Warranty claims
Order history

Payment Information

Payments made through our website are processed securely by our authorised payment providers.

We do not store your full payment card details.

Technical Information

When you visit our website we automatically collect certain information including:

IP address
Browser type
Device type
Operating system
Website activity
Referring website
Cookies and similar technologies

Communications

If you contact us we may retain copies of:

Emails
Telephone correspondence
Contact forms
Customer support enquiries

4. How We Collect Your Information

We collect personal information when:

You browse our website
You create an account
You apply for a trade account
You place an order
You request a quotation
You contact us
You subscribe to marketing communications
You interact with our website using cookies

5. Why We Use Your Information

We process your personal information to:

Supply products and services
Process orders and payments
Deliver products
Manage your account
Provide customer support
Respond to enquiries
Process returns and warranty claims
Improve our products and services
Prevent fraud
Maintain website security
Comply with legal obligations
Maintain business records
Send service communications
Send marketing communications where permitted

6. Our Legal Basis for Processing

We only process personal information where we have a lawful basis under UK GDPR.

These include:

Contract

Processing necessary to fulfil an order, provide quotations, create accounts or supply products.

Legal Obligation

Processing required to comply with tax, accounting and legal requirements.

Legitimate Interests

Including:

Operating our business
Managing customer relationships
Website administration
Fraud prevention
Improving our products and services
Responding to enquiries
Maintaining security

We ensure our legitimate interests do not override your rights and freedoms.

Consent

Where required by law, including certain marketing communications and non-essential cookies.

You may withdraw your consent at any time.

7. Marketing Communications

Where permitted under PECR or where you have provided consent, we may contact you regarding:

New products
Product launches
Promotions
Industry news
Company updates

You may unsubscribe at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly

We do not sell your personal information to third parties for marketing purposes.

8. Cookies

Our website uses cookies and similar technologies to:

Enable website functionality
Remember your preferences
Improve website performance
Analyse visitor behaviour
Enhance user experience

Where required, we will ask for your consent before placing non-essential cookies.

You can manage cookie preferences through your browser or our cookie banner.

9. Sharing Your Information

We only share personal information where necessary.

This may include:

Shopify (website hosting)
Payment providers
Courier and delivery companies
IT service providers
Cloud hosting providers
Website developers
Professional advisers
Accountants
Regulatory authorities where legally required

All third parties are required to protect your information and process it only in accordance with applicable law.

10. Shopify

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that enables us to sell products and manage customer accounts securely.

Shopify processes personal information on our behalf in accordance with its own Privacy Policy and applicable data protection legislation.

For more information please visit:

https://www.shopify.com/legal/privacy

11. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs we ensure appropriate safeguards are in place, including recognised international transfer mechanisms approved under UK data protection legislation.

12. Data Security

We take the security of personal information seriously.

Appropriate measures include:

Secure encrypted website connections (SSL)
Password protection
Secure hosting
Access controls
Staff confidentiality
Regular software updates
Malware protection

While we take reasonable precautions, no online transmission can ever be guaranteed to be completely secure.

13. How Long We Keep Your Information

We retain personal information only for as long as necessary.

Typical retention periods include:

Information	Retention Period
Customer orders	Six years after the end of the relevant financial year
Accounting records	Six years
Warranty records	Warranty period plus six years
Marketing preferences	Until withdrawn
Customer enquiries	Up to three years
Website analytics	Up to twenty-six months

Longer retention periods may apply where required by law.

14. Your Rights

Under UK GDPR you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to processing
Request data portability
Withdraw consent
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights please contact us using the details below.

15. Automated Decision Making

We do not make decisions about individuals solely by automated means where those decisions have legal or similarly significant effects.

16. Children's Privacy

Our products and services are intended for businesses and trade customers.

We do not knowingly collect personal information from children under the age of 16.

17. Third Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before submitting personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance or our business practices.

The latest version will always be available on our website.

19. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Astrun Ltd (Trading as ZNEX)