Shipping policy
Shipping Policy
Last Updated: 21 July 2026
1. Introduction
This Shipping Policy explains how Astrun Ltd, trading as ZNEX ("ZNEX", "we", "our", "us"), processes and delivers orders placed through www.znex.co.uk.
Our aim is to dispatch orders efficiently and provide reliable delivery services to our customers throughout the United Kingdom.
2. Order Processing
Orders are processed during our normal business hours:
Monday to Friday
9:00am – 5:30pm (UK Time)
Orders placed outside these hours, at weekends or on UK public holidays will be processed on the next working day.
Orders are subject to stock availability and payment authorisation where applicable.
3. Dispatch Times
We aim to dispatch stocked items as quickly as possible.
Typical dispatch times are:
- Stocked products: Within 1–2 working days
- Special order items: Lead times advised at the time of ordering
- Pre-order products: Dispatched once stock becomes available
Dispatch times are estimates only and are not guaranteed.
4. Delivery Services
We use reputable courier and delivery partners to ensure orders are delivered safely and efficiently.
Delivery options and charges will be displayed during checkout or confirmed before dispatch.
5. Delivery Areas
We currently deliver throughout the United Kingdom.
For deliveries to Northern Ireland, the Channel Islands, the Isle of Man or international destinations, please contact our sales team before placing your order.
Additional delivery charges, customs duties or import taxes may apply for destinations outside mainland Great Britain and are the responsibility of the customer unless otherwise agreed.
6. Delivery Charges
Delivery charges are calculated based on factors including:
- Delivery location
- Parcel size and weight
- Order value
- Delivery service selected
Any applicable delivery charges will be confirmed before your order is completed.
7. Delivery Times
Estimated delivery times are provided in good faith but cannot be guaranteed.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
- Severe weather
- Traffic disruption
- Courier delays
- Industrial action
- Supply chain issues
- Public holidays
Astrun Ltd accepts no liability for delays caused by third-party delivery providers or events beyond our reasonable control.
8. Risk and Ownership
Risk in the goods passes to the customer upon delivery to the delivery address provided.
Ownership of the goods remains with Astrun Ltd until full payment has been received in cleared funds.
9. Failed Deliveries
If delivery cannot be completed because:
- The delivery address provided is incorrect;
- No authorised person is available to accept the delivery; or
- Delivery instructions cannot reasonably be followed,
additional delivery charges may apply for any re-delivery or returned goods.
Please ensure your delivery details are accurate before completing your order.
10. Damaged or Missing Deliveries
Please inspect your delivery as soon as it is received.
Any shortages, damaged goods or incorrect items should be reported to us within 48 hours of delivery by emailing sales@znex.co.uk.
Where possible, please include:
- Your order number
- Product code(s)
- Photographs of the packaging and goods
- A description of the issue
Prompt notification helps us investigate and resolve any issues with our delivery partners.
11. Split Deliveries
Where part of your order is unavailable, we may dispatch available items separately.
We will endeavour to inform you if your order is being shipped in multiple consignments.
12. Collection of Orders
Where collection has been agreed, customers will be notified when their order is ready.
Valid identification or proof of purchase may be required before goods are released.
13. Delivery Restrictions
Certain products may be subject to delivery restrictions due to:
- Size
- Weight
- Carrier limitations
- Legal or regulatory requirements
If we are unable to fulfil your delivery request, we will contact you to discuss alternative arrangements.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact:
Astrun Ltd (Trading as ZNEX)
Britannia House
Suite 24, Block 4
Brignell Road
Middlesbrough
TS2 1PS
United Kingdom
Company Registration Number: 17244941
Email: sales@znex.co.uk
Telephone: +44 (0)161 300 1993